Dedicated Collections Specialist with over 4 years of experience in leading fintech companies including KreditBee and SmartCoin. Expert in debt recovery, customer communication, and dispute resolution with proven success in handling high-volume accounts and maintaining exceptional collection efficiency.
Currently seeking global opportunities in the UK, Canada, and UAE in Collections, Customer Support, or Care roles. Open to relocation with visa sponsorship.
Core Strengths
Debt Recovery Excellence
Customer Communication
Banking Operations
Team Leadership
Career Highlights
4+
Years Experience
In fintech collections and operations
80%
Delinquency Reduction
Achieved through proactive follow-up strategies
90%+
Resolution Rate
Maintained for overdue case management
100+
Daily Follow-ups
Managed via calls, emails, and SMS
Current Role: KreditBee
Senior Operation Collection | May 2024 - Present
B2C Operations
Led collection operations for unsecured loan accounts with strategic debt recovery approaches
Delinquency Management
Reduced delinquency rate by 80% through proactive customer follow-up and engagement
Escalation Handling
Managed escalated cases and coordinated with legal recovery team for complex accounts
Performance Tracking
Maintained comprehensive daily call logs, payment records, and performance reports
SmartCoin Financials Experience
Collections Specialist | September 2022 - May 2024
01
High-Volume Management
Managed 100+ daily follow-ups via calls, emails, and SMS for overdue accounts
02
Team Training
Trained junior agents on collection scripts and effective objection handling techniques
03
Resolution Excellence
Maintained 90%+ resolution rate for overdue cases through strategic communication
04
CRM Proficiency
Used CRM systems and Google Sheets for comprehensive tracking and reporting
Core Competencies
Communication Excellence
Expert in customer engagement, negotiation, and conflict resolution with proven ability to build rapport and achieve positive outcomes
Banking Operations
Deep understanding of financial services, loan products, and regulatory compliance in the fintech sector
Teamwork & Leadership
Skilled in training team members, coordinating cross-functional efforts, and driving collective success
Technical Skills & Tools
Systems & Software
CRM platforms for account management
Google Sheets for data tracking
Collection management systems
Payment processing platforms
Communication tools (calls, email, SMS)
Professional Skills
Debt recovery strategies
Dispute resolution
Performance reporting
Legal coordination
Agent training & development
Education & Location
Academic Background
Bachelor of Arts - Political Science
Rajiv Gandhi University (A Central University)
August 2019 - February 2022
Current Location
Bengaluru, Karnataka, India
Open to relocation globally for the right opportunity with visa sponsorship support
Global Opportunities
Seeking International Roles
United Kingdom
Collections, Customer Support, or Care roles in the UK financial services sector
Customer service and operations positions in Canadian fintech companies
United Arab Emirates
Banking operations and collections roles in the UAE's growing financial sector
Open to relocation with visa sponsorship. Ready to bring proven expertise in collections and customer service to international markets.
Let's Connect
Ready to Collaborate
With over 4 years of proven success in fintech collections and customer service, I'm eager to bring my expertise to new challenges. Whether you're looking for a dedicated collections specialist or a customer-focused operations professional, let's discuss how I can contribute to your team's success.
Open to: Collections roles, Customer Support positions, Care team opportunities, and Operations management in global markets.